We will be glad to refund or exchange new, unused merchandise purchased through our catalog or website, within 30 days of product receipt. Returns for unused items must be shipped in its original packaging accompanied by the original sales receipt. Please note that although we strive to select the finest hides, any visible markings or surface imperfections are testimony that our products are manufactured with 100% genuine Colombian leather and should not be considered defects.
We reserve the right to limit or refuse the return of certain merchandise, such as special or custom orders, altered merchandise and personalized items.
For items being sent to our Returns department, please be sure to ship your item by insured, traceable mail. This service is offered by UPS, and other carriers. Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip, and send to:
2200 Norcross Parkway
Norcross, GA 30071
For that extra luxurious look, have your initials debossed into our products. Debossing is an impression stamped into the leather and is the same color as the bag. You can have up to 3 initials per bag. Our professional debossers know the best place to deboss your initials, but should you have a specific area that you would like the monogram placed on the piece, please let us know in the comments section of your order and we will try to accomodate your request. To order debossing, just add the three initials in the box. The embossing font used is Times New Roman. Delivery will not be delayed on debossing (usually items ship within 1-2 day) and debossed items are NOT returnable.